Home Care Coordination - Headway Gippsland Inc.

Home Care Package Coordination

Important Update

Support at Home: The Facts

April 24, 2025

From 1st November 2025, aged care at home in Australia is changing. The federal government will roll out a new model called Support at Home, replacing the existing Home Care Packages (HCP) program. If you need Support at Home information, you’re in the right place.

The new system promises to deliver more flexibility, better access to care, and a stronger focus on individual needs — but for many older Australians, the details can feel vague.

That’s where we come in, with our partner, Trilogy Care. We’re making sense of the new system so you don’t have to, and we will support you every step of the way. Contact us today to learn more.

What is Support at Home?

Support at Home is the government’s new way of delivering care to help older Australians live independently at home for longer. While it aims to make care more consistent and transparent, many questions remain around how it will work in practice.

What we do know:

It will replace the Home Care Packages program from 1 November 2025
A new national service list will standardise what’s included
Budgets will move to a quarterly structure, replacing daily subsidies
Individual contributions will be more closely tied to services used

If you’re after clear, trustworthy Support at Home information — you’re in the right place.

Headway Gippsland and Trilogy Care have partnered to ensure you have access to high-quality home care services via your Home Care Package. Home Care Packages are one of the ways that older Australians can access affordable care services to get some help at home.

For more than 43 years we have proudly supported older Australians and their families, and we are excited to offer this service!

Working with us and Trilogy Care means you will spend less time on Home Care Package management fees so you can spend more of your Home Care Package budget on the things that matter – care and services to help you stay at home longer.

The partnership with Headway Gippsland and Trilogy Care means you can receive Home Care Package management support and services from Headway Gippsland.

What is a Home Care Package?

A Home Care Package is a package of services provided by the Australian Government that supports you to live safely and independently in your own home.

Some things that can be funded under your Home Care Package include:

Bathing, hygiene, and grooming
Nursing
Allied health services such as podiatry & physiotherapy
Meal delivery and food preparation
Home or garden maintenance
Aids to stay independent
Transport
Social outings, groups, and visitors
Care management

How can we help?

Our role is to support you in managing your home care so you can continue to live confidently in your home.

We’ll work with you to source services according to your personalised plan. We can also liase directly with Trilogy Care on administering your Home Care Package.

While you are working with your care coordinator, you have the freedom to contact your Trilogy Care care provider directly at any time or access your Home Care Package administration details via the Trilogy Care Portal.

Want to learn more?

Give us a call on (03) 5127 7166 or email: intake@headwaygippsland.org.au for more information.

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We pay our respects to the traditional custodians, their elders and ancestors of the lands, which our organisation sits. We acknowledge all Aboriginal and Torres Strait Islander people, and welcome you to our service. Headway Gippsland is committed to treating all people with dignity and respect.