Invoice submission requirements
Please email all original invoices to: planmanagement@headwaygippsland.org.au
To ensure your invoice can be processed, please ensure your invoice contains the following information.
- provider’s NDIS business name
- provider’s ABN
- participant’s name and NDIS number
- support item number listed in the NDIS Support Catalogue
- amount and quantity claimed for each unit of the support provided (for example, $51.09 each x 2 units)
- date/s the support was delivered
- total invoice amount
- GST component if applicable (most services are GST free).
Please note: An invoice can only be for one participant, but can include multiple supports and multiple days.
Amended Invoice Submission
If you need to amend your invoice, please email it to planmanagement@headwaygippsland.org.au with AMENDED clearly in the subject line. Please see an example below.

Invoice Status Enquiries
Please email all follow-ups for previously submitted invoices to invoiceenquiries@headwaygippsland.org.au
As per NDIS guidelines, please allow 5 business days for Plan Managers to validate invoices and 2 business days to reimburse the provider (excluding public holidays).
Other Queries
Email intake@headwaygippsland.org.au for:
- Sending copies of plans
- Requests to join or cease services