What does a plan manager do?
Our team can help you
- get the most out of your plan
- save you time
- manage your budget
- pay your invoices
- give you independent guidance
The benefits of plan management
Pay your providers
Do you have a valid NDIS plan? We can pay your supports for you and submit the claims to the NDIS portal.
So you do not have to worry about it.
Give you statements once a month
So you can see how your funds are used.
You can choose to approve your invoices first or give us pre-approval to pay invoices on your behalf.
Help you understand your plan
We know that navigating through the NDIS can be hard and take lots of time.
Headway will assist you to get the most out of your plan.
We will keep you up to date with any changes.
Choice and control
You have choice and control.
You can choose the right provider for you even if they
are not registered with NDIS.
You can approve your payments
You can approve your invoices before we make a payment on your behalf.
You can choose to allow us to make all payments we
receive on your behalf.
There is no cost to you for plan management
The monthly fees are all covered by the NDIS in addition to your support budget.
Invoice submission requirements
Please email all original invoices to: firstname.lastname@example.org
To ensure your invoice can be processed, please ensure your invoice contains the following information.
- provider’s NDIS business name
- provider’s ABN
- participant’s name and NDIS number
- support item number listed in the NDIS Support Catalogue
- amount and quantity claimed for each unit of the support provided (for example, $51.09 each x 2 units)
- date/s the support was delivered
- total invoice amount
- GST component if applicable (most services are GST free).
Please note: An invoice can only be for one participant, but can include multiple supports and multiple days.
Amended Invoice Submission
If you need to amend your invoice, please email it to email@example.com with AMENDED clearly in the subject line. Please see an example below.
Invoice Status Enquiries
Please email all follow-ups for previously submitted invoices to firstname.lastname@example.org
As per NDIS guidelines, please allow 5 business days for Plan Managers to validate invoices and 2 business days to reimburse the provider (excluding public holidays).
Email email@example.com for:
- Sending copies of plans
- Requests to join or cease services