Plan Management
Our experienced Plan Managers help manage your NDIS funding, so you can focus on living your life.
What does a Plan Manager do?
- Get the most out of your plan
- Save you time
- Manage your budget
- Pay your invoices
- Give your independent guidance
The Benefits of Plan Management
Pay your providers
Do you have a valid NDIS plan? We can pay your supports for you and submit the claims to the NDIS portal.
Give your statements once a month
So you can see how your funds are used.
You can choose to approve your invoices first or give us pre-approval to pay invoices on your behalf.
Help you understand your plan
We know that navigating through the NDIS can be hard and take lots of time. Headway will assist you to get the most out of your plan.
We will keep you up to date with any changes.
Choice and control
You have choice and control. You can choose the right provider for you even if they are not registered with NDIS.
You can approve your payments
You can approve your invoices before we make a payment on your behalf. You can choose to allow us to make all payments we receive on your behalf.
There is no cost to you
for plan management
The monthly fees are all covered by the NDIS in addition to your support budget.
For Providers
What is the process?
On Friday 1 March 2024, the NDIA announced that it is taking more time to check and approve claims in the NDIS made by all plan managers and providers. Claims that used to take 1 business day to be paid, will now take 2-3 business days. Some payments may take up to 10 days. Please note that Headway Gippsland will continue to validate invoices as normal, to NDIS guidelines.
Still no payment?
If you have not received payment after 10 business days, please email us at invoiceenquiries@headwaygippsland.org.au
Please note that public holidays are not business days.
Email intake@headwaygippsland.org.au for:
- Sending copies of plans
- Requests to join or cease services
Invoice Submission Requirements
Please email all original invoices to: planmanagement@headwaygippsland.org.au
As we are processing this claim on behalf of the participant in an intermediary payments capacity only, the invoice needs to be addressed directly to the participant and not to Headway Gippsland.
To ensure your invoice can be processed in a timely manner, please ensure your invoice contains the following information:
- Provider's NDIS Business Name
- List Professional Memberships/Registration as Applicable
- Invoice Number
- Provider's ABN
- Participant's Name and NDIS Number
- Support Item Number Listed in the NDIS Support Catalogue
- Amount and Quantify Claimed for Each Unit of the Support Provided for example, $51.09 each x 2 units
- Date/s the Support was Delivered
- Date of Invoice (Must be after the date/s the support was delivered)
- Total Invoice Amount
- GST Component If Applicable (Most services are GST free)
Please note: An invoice can only be for one participant, but can include multiple supports and multiple days
Amended Invoice Submission
If you need to amend your invoice, please email it to planmanagement@headwaygippsland.org.au with ‘AMENDED‘ clearly stated on the email subject.
Invoice Status Enquiries
Please email all follow-ups for previously submitted invoices to invoiceenquiries@headwaygippsland.org.au. As per NDIS Guidelines, please allow 5 business days for Plan Managers to validate invoices and 2 business days to reimburse the provider (excluding public holidays).
If you have other queries, such as:
- Sending copies of plans
- Requests to join or cease services
